Production Print Specialist: On-Site Ops & Client Support

Xerox Corporation; Wilmington (NC); On-site; USD 19,000 - 30,000; Full time

Job summary

Xerox Corporation in Wilmington, NC is seeking a Service Delivery Associate to manage on-site mailroom services, print operations, and administrative tasks, delivering reliable service and customer satisfaction.

You will operate office devices, handle mail and package tracking, support document prep, maintain logs for billing, and ensure compliance with SLAs. Basic Microsoft Office skills and a proactive approach are essential. This role requires light lifting and standing.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in customer service or operations support preferred.

Responsibilities

• Operate office and production equipment (e.g., printers, scanners, inserters, fax machines) and ensure optimal performance.
• Perform mail handling duties including sorting, scanning, distribution, and package tracking.
• Support document preparation, printing, and finishing (e.g., stapling, binding, laminating).
• Maintain accurate logs and documentation for billing, meter reads, and production jobs.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalation issues.
• Monitor supply inventory and perform replenishment as needed.
• Deliver excellent customer service and act as key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

Skills

Interpersonal skills

Communication skills

Multitasking

Microsoft Office

Attention to detail

Independent problem solving

Light physical tasks

Education

High School Diploma or equivalent

Job description

Xerox Corporation in Wilmington, NC is seeking a Service Delivery Associate to manage on-site mailroom services, print operations, and administrative tasks, delivering reliable service and customer satisfaction.

You will operate office devices, handle mail and package tracking, support document prep, maintain logs for billing, and ensure compliance with SLAs. Basic Microsoft Office skills and a proactive approach are essential. This role requires light lifting and standing.