Delivery Account Operations Associate III

Xerox; Oak Brook (IL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

Xerox is seeking a role to help manage and coordinate print fleet operations, including MACDs, bulk equipment orders, and data analysis, ensuring efficient service delivery and a positive customer experience.

You will work closely with service teams and clients, maintain reporting tools, and support integration with client ticketing systems, while balancing multiple priorities in a fast-paced environment with a commitment to high-quality support.

Qualifications

• Experience managing a print fleet, office equipment environment, or similar service delivery operation
• Strong analytical skills and experience working with operational data and reporting
• Proficiency with Microsoft Office applications, particularly Excel, and basic device troubleshooting
• Excellent organizational, communication, and customer service skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality customer support

Responsibilities

• Manage and track consumables, parts inventory, and order fulfillment activities
• Coordinate device installations, relocations, upgrades, and decommissions
• Maintain service reporting tools and produce recurring client-facing reports and analytics
• Support integration with client ticketing and helpdesk systems
• Partner with service delivery and technical teams to resolve issues and escalates major incidents when necessary
• Analyze operational data to identify trends, opportunities, and areas for improvement

Skills

Print fleet management

Data analysis

Excel proficiency

Customer service

Multi-tasking

Attention to detail

Tools

Microsoft Excel

Office suite

Remote monitoring tools

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About The Role

In this role, you will help manage and coordinate print fleet operations, including new device installations, Moves, Adds, Changes, and Decommissions (MACDs), bulk equipment orders, and data analysis activities. You will work closely with service teams and clients to ensure efficient service delivery, accurate reporting, and a positive customer experience.

Key Responsibilities

• Manage and track consumables, parts inventory, and order fulfillment activities
• Coordinate device installations, relocations, upgrades, and decommissions
• Maintain service reporting tools and produce recurring client-facing reports and analytics
• Support integration with client ticketing and helpdesk systems
• Partner with service delivery and technical teams to resolve issues and escalates major incidents when necessary
• Analyze operational data to identify trends, opportunities, and areas for improvement

Qualifications

• Experience managing a print fleet, office equipment environment, or similar service delivery operation
• Strong analytical skills and experience working with operational data and reporting
• Proficiency with Microsoft Office applications, particularly Excel, and basic device troubleshooting
• Excellent organizational, communication, and customer service skills
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Strong attention to detail and commitment to delivering high-quality customer support

How We Set You Up For Success

• Full onboarding and technical training
• Access to support tools and advanced remote monitoring systems
• Career development with regular reviews and improvement plans
• Adherence to client compliance and training programs (e.g., HIPAA, security)

What We Offer

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance