Deskside Support Engineer – Secret Clearance

CACI International Inc; Arlington (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

CAC I International Inc. in Arlington (Pentagon) seeks a Deskside Support Technician to deliver end-user support across software, hardware, and network issues. You will work on incident tracking, knowledge management, and service metrics to ensure timely resolutions for a DoD environment.

The role requires strong customer service, ITIL experience, and a Secret clearance, with guidance from a skilled team to maintain enterprise infrastructure performance.

Qualifications

• Minimum of five years of professional experience supporting PC hardware and software systems.
• Bachelor’s Degree or equivalent, including vendor certifications such as Microsoft MCP or Novell CNE.
• CompTIA Security+, and ITIL v3 Foundations AND HDI Desktop Support Manager or A+ related certifications relevant to personnel roles/responsibilities.
• DOD issued Secret Clearance.
• Strong customer service orientation.
• Analytical and problem-solving abilities.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Excellent written, oral, and interpersonal communication skills.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Team oriented and collaborative.

Responsibilities

• Provide technical support for system users.
• Assist in designing, analyzing, and maintaining highly complex enterprise infrastructure environments.
• Coordinate with IT support teams to resolve incidents and service requests.
• Utilize ITIL practices to enhance service delivery and generate metrics reports.
• Develop and maintain an enterprise knowledge base and knowledge management practices.
• Assist in staff performance reviews and management of Service Desk resources.
• Meet customer requirements for Service Desk performance.

Skills

Customer service

Analytical thinking

Problem solving

Communication skills

Team oriented

Attention to detail

High-pressure prioritization

Education

Bachelor’s Degree or equivalent

Vendor certifications (MCP/Novell CNE)

Tools

Microsoft MCP

Novell CNE

HDI Desktop Support Manager

A+ Certification

ITIL v3 Foundations

CompTIA Security+

Job description

CAC I International Inc. in Arlington (Pentagon) seeks a Deskside Support Technician to deliver end-user support across software, hardware, and network issues. You will work on incident tracking, knowledge management, and service metrics to ensure timely resolutions for a DoD environment.

The role requires strong customer service, ITIL experience, and a Secret clearance, with guidance from a skilled team to maintain enterprise infrastructure performance.