Onsite Patient Services Specialist – Front Desk

Fred Hutch; Seattle (WA); Sur place; USD 35 000 - 49 000; Plein temps

Résumé du poste

Fred Hutchinson Cancer Center is hiring a Patient Services Representative to be the first point of contact for patients, families, and caregivers at our Seattle South Lake Union site. This full-time, onsite role supports the patient check-in process and delivers patient- and family-centered service.

The position requires a High School diploma or equivalent and 6 months to 1 year in customer service within a healthcare setting, plus strong communication and time-management skills.

Qualifications

• Six months to one year experience in customer service environment.
• Ability to work in a fast paced, complex healthcare environment.
• Effectively organize and manage time and tasks independently.
• Ability to communicate (verbally and in writing) in a clear and concise manner.

Responsabilités

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including, processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician. May be responsible for the facilitation of patient flow.

Connaissances

Customer service experience

Healthcare environment familiarity

Communication skills

Time management

Computer and email literacy

Formation

High School diploma or equivalent

Description du poste

Fred Hutchinson Cancer Center is hiring a Patient Services Representative to be the first point of contact for patients, families, and caregivers at our Seattle South Lake Union site. This full-time, onsite role supports the patient check-in process and delivers patient- and family-centered service.

The position requires a High School diploma or equivalent and 6 months to 1 year in customer service within a healthcare setting, plus strong communication and time-management skills.