Onsite Patient Financial Navigator

Firstsource Healthcare; Westerville (OH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental, 401K, Paid To

Job summary

Firstsource Solutions USA, LLC is seeking a Patient Financial Advocate to screen patients on-site at hospitals for eligibility programs, bedside or in the ER, and to provide reports to client contacts, keeping them current on progress.

Responsibilities include reviewing census to identify self-pay patients, screening for state/federal programs, initiating enrollment applications, documenting results, and coordinating with Patient Advocate Specialists.

Qualifications

• High School Diploma or equivalent required.
• 1 – 3 years’ experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Responsibilities

• Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
• Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
• Initiate the application process bedside when possible.
• Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
• Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
• Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
• Records all patient information on the designated in‑house screening sheet.
• Document the results of the screening in the onsite tracking tool and hospital computer system.
• Identifies out‑patient/ER accounts from the census or applicable referral method that are designated as self‑pay.
• Reviews system for available information for each outpatient account identified as self‑pay.
• Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
• Document out‑patient/ER accounts when accepted in the hospital system and on‑site tracking tool.
• Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
• Other Duties as assigned or required by client contract

Skills

Medical coding

Medical billing

Eligibility screening

Customer service

Basic computer skills

Education

High School Diploma or equivalent

Job description

Firstsource Solutions USA, LLC is seeking a Patient Financial Advocate to screen patients on-site at hospitals for eligibility programs, bedside or in the ER, and to provide reports to client contacts, keeping them current on progress.

Responsibilities include reviewing census to identify self-pay patients, screening for state/federal programs, initiating enrollment applications, documenting results, and coordinating with Patient Advocate Specialists.