Patient Financial Navigator - Onsite Support

Firstsource; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401K

Paid Time Off

Job summary

Firstsource Solutions USA, LLC seeks an entry-level Patient Financial Advocate to screen patients for eligibility programs on-site in Nashville, TN, including bedside or ER settings. The role involves guiding patients through enrollment and reporting progress to clients.

Ideal candidates have a high school diploma and 1–3 years in medical billing/eligibility or related fields, plus strong customer service and basic computer skills.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years experience in medical coding, medical billing, eligibility or related medical field preferred.
• Previous customer service experience preferred.
• Must have basic computer skills.

Responsibilities

• Screen patients on-site at hospitals for eligibility assistance programs.
• Identify self-pay patients and initiate eligibility applications.
• Document patient information and track progress in hospital systems.
• Provide information and reports to client contacts on progress.
• Maintain confidentiality and comply with policies.

Skills

Customer service

Communication

Basic computer skills

Education

High School Diploma or equivalent

Job description

Firstsource Solutions USA, LLC seeks an entry-level Patient Financial Advocate to screen patients for eligibility programs on-site in Nashville, TN, including bedside or ER settings. The role involves guiding patients through enrollment and reporting progress to clients.

Ideal candidates have a high school diploma and 1–3 years in medical billing/eligibility or related fields, plus strong customer service and basic computer skills.