Patient Experience Coordinator - Dental (Onsite) + Sign-On

Boston Children's Hospital; Brookline (MA); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus $2,000

On-site role

Competitive benefits

Résumé du poste

Boston Children's Hospital is seeking a detail‑oriented administrative support professional for the Dental Services Department on-site in Brookline. You will help manage patient encounters, schedules, and front-desk operations under supervision, focusing on a positive patient experience.

Key duties include coordinating with referring providers, obtaining authorizations, checking in/out patients, and routing calls.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service or administrative roles is preferred.
• Strong written and verbal communication and ability to work with diverse stakeholders.

Responsabilités

• Provide courteous customer service to patients, families, and staff.
• Collaborate with referring providers and practices to coordinate care.
• Obtain authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Greet and direct patients during check-in and check-out.
• Monitor daily schedule and coordinate flow with clinicians and supervisors.
• Record payments and prepare deposits in hospital systems.

Connaissances

Customer service

Communication skills

Empathy

Scheduling

Teamwork

Formation

High school diploma

Bachelor's degree preferred

Outils

Hospital information systems

Scheduling software

Description du poste

Boston Children's Hospital is seeking a detail‑oriented administrative support professional for the Dental Services Department on-site in Brookline. You will help manage patient encounters, schedules, and front-desk operations under supervision, focusing on a positive patient experience.

Key duties include coordinating with referring providers, obtaining authorizations, checking in/out patients, and routing calls.