Onsite Patient Experience Specialist - Registration

Boston Children's Hospital; Waltham (MA); Sur place; USD 28 000 - 46 000; Plein temps

Résumé du poste

Boston Children’s Hospital in Waltham seeks a Patient Experience professional focused on registration and frontline service. Expect engagement with patient flow, referrals, authorizations, and portal enrollment using Epic EMR and standard office tools for efficient clinic operations.

Two levels exist with duties spanning check-in/check-out, administrative support, and process improvements; a $2,000 sign-on bonus is offered for eligible candidates.

Qualifications

• This role requires a high school diploma or GED.
• Experience with patient registration and customer service is preferred.
• Familiarity with Epic EMR and scheduling/billing processes is a plus.

Responsabilités

• Greet, register, and direct patients; enroll in the portal.
• Schedule appointments and coordinate clinic flow.
• Review Epic work queues and process referrals/authorizations.
• Collect co-pays, reconcile deposits, and maintain records.
• Provide administrative support and assist with urgent needs.

Connaissances

Customer service

Communication

Teamwork

Formation

High School Diploma or GED

Outils

Epic EMR

Billing software

Microsoft Office

Description du poste

Boston Children’s Hospital in Waltham seeks a Patient Experience professional focused on registration and frontline service. Expect engagement with patient flow, referrals, authorizations, and portal enrollment using Epic EMR and standard office tools for efficient clinic operations.

Two levels exist with duties spanning check-in/check-out, administrative support, and process improvements; a $2,000 sign-on bonus is offered for eligible candidates.