Onsite Patient Concierge & Scheduler

UChicago Medicine; Illinois; Sur place; USD 36 000 - 55 000; Plein temps

Résumé du poste

UChicago Medicine is seeking a Patient Services Representative for onsite duties at the Hyde Park campus. You will support patient scheduling, registration, and customer service, collecting and verifying information for patient records and billing, and coordinating with clinical and administrative teams.

Essential functions include greeting patients, scheduling, data entry of demographics and insurance, verifying coverage, and explaining registration and billing details.

Qualifications

• High school diploma or equivalent required.
• Knowledge of scheduling, insurance verification, and hospital billing processes.
• Strong written and verbal communication, organization, and customer service skills.
• Ability to manage multiple tasks, use good judgment, and handle confidential information.
• Typing 35 words per minute or faster.
• Proficiency with Microsoft Office and applicable systems.

Responsabilités

• Greet patients courteously and assist upon arrival.
• Schedule appointments, procedures, or services as assigned.
• Collect and enter patient demographics, insurance, guarantor, and financial information accurately.
• Verify insurance information and obtain referrals, authorizations, or pre-certifications as required.
• Explain applicable registration, payment, and scheduling information to patients.
• Respond to patient questions and help resolve concerns, referring complex issues to the appropriate team.
• Prepare correspondence, maintain records, and document account or scheduling activity.
• Protect confidential patient information and follow department and hospital procedures.
• Perform other duties as assigned.

Connaissances

High school diploma

Scheduling knowledge

Insurance verification

Hospital billing processes

Written and verbal communication

Organization

Customer service

Multitasking

Confidential information handling

Typing speed 35 wpm

Formation

Bachelor’s degree

Outils

Microsoft Office

Description du poste

UChicago Medicine is seeking a Patient Services Representative for onsite duties at the Hyde Park campus. You will support patient scheduling, registration, and customer service, collecting and verifying information for patient records and billing, and coordinating with clinical and administrative teams.

Essential functions include greeting patients, scheduling, data entry of demographics and insurance, verifying coverage, and explaining registration and billing details.