Onsite Patient Access & Scheduling Specialist

University of Chicago Medicine; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

University of Chicago Medicine in Hyde Park is seeking a Patient Services Representative for an onsite, full-time role. You will support patient scheduling, registration, and customer service, collecting information for records and billing while coordinating with clinical and administrative teams.

The position requires strong communication, multitasking, and confidentiality, with experience in scheduling and insurance processes.

Qualifications

• Must have high school diploma or equivalent.
• Familiar with scheduling, insurance verification and hospital billing processes.
• Strong written and verbal communication skills and customer service experience.
• Ability to handle confidential information and multitask.

Responsibilities

• Greet patients and assist on arrival.
• Schedule appointments and procedures.
• Collect and enter patient demographics, insurance, and billing info.
• Verify insurance and obtain referrals or authorizations as needed.
• Explain registration, payment, and scheduling details to patients.
• Maintain records and document activity; protect patient confidentiality.

Skills

Scheduling knowledge

Insurance verification

Billing processes

Communication skills

Time management

Typing 35 wpm

MS Office

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

EHR systems

Job description

University of Chicago Medicine in Hyde Park is seeking a Patient Services Representative for an onsite, full-time role. You will support patient scheduling, registration, and customer service, collecting information for records and billing while coordinating with clinical and administrative teams.

The position requires strong communication, multitasking, and confidentiality, with experience in scheduling and insurance processes.