Patient Services Representative

University of Chicago Medicine; Illinois; On-site; USD 42,000 - 54,000; Full time

Job summary

University of Chicago Medicine in Hyde Park is seeking a Patient Services Representative for an onsite, full-time role. You will support patient scheduling, registration, and customer service, collecting information for records and billing while coordinating with clinical and administrative teams.

The position requires strong communication, multitasking, and confidentiality, with experience in scheduling and insurance processes.

Qualifications

• Must have high school diploma or equivalent.
• Familiar with scheduling, insurance verification and hospital billing processes.
• Strong written and verbal communication skills and customer service experience.
• Ability to handle confidential information and multitask.

Responsibilities

• Greet patients and assist on arrival.
• Schedule appointments and procedures.
• Collect and enter patient demographics, insurance, and billing info.
• Verify insurance and obtain referrals or authorizations as needed.
• Explain registration, payment, and scheduling details to patients.
• Maintain records and document activity; protect patient confidentiality.

Skills

Scheduling knowledge

Insurance verification

Billing processes

Communication skills

Time management

Typing 35 wpm

MS Office

Education

High School Diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

EHR systems

Job description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Services Representative at our Hyde Park campus. This is an onsite position.

Under general supervision, the Patient Services Representative supports patient scheduling, registration, and customer service. The representative collects and verifies information needed for patient records and billing, responds to patient questions, and coordinates with clinical and administrative teams.

Essential Job Functions

• Greet patients courteously and provide assistance upon arrival.
• Schedule appointments, procedures, or services as assigned.
• Collect and enter patient demographic, insurance, guarantor, and financial information accurately.
• Verify insurance information and obtain referrals, authorizations, or pre-certifications as required.
• Explain applicable registration, payment, and scheduling information to patients.
• Respond to patient questions and help resolve concerns, referring complex issues to the appropriate team.
• Prepare correspondence, maintain records, and document account or scheduling activity.
• Protect confidential patient information and follow department and hospital procedures.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Knowledge of scheduling, insurance verification, and hospital billing processes.
• Strong written and verbal communication, organization, and customer service skills.
• Ability to manage multiple tasks, use good judgment, and handle confidential information.
• Ability to type 35 words per minute.
• Proficiency with Microsoft Office and applicable systems.

Preferred Qualifications

• Bachelor's degree.
• Experience assisting patients with electronic registration or other patient-facing technology.
• Compassionate, patient-centered approach to service.

Job Type/FTE: Full Time, 1.0 FTE

Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m.

Shift: Days

Weekend Requirement: No weekends

Work Location: Onsite, Hyde Park