Onsite Patient Access Specialist – Revenue Cycle

OSF HealthCare; Washington (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure patients have complete and accurate medical records, insurance details, and a clear understanding of financial responsibilities for services at OSF facilities.

The role requires exceptional customer service, strong problem solving, and the ability to navigate a multi-payer revenue cycle. Onsite work is required and training will cover revenue cycle processes within 12 months.

Qualifications

• High school diploma or GED required.
• 1 year in office clerical or customer service setting.
• Working knowledge of Microsoft Office and website navigation.
• Strong problem solving, conflict management, time management, and communication skills.
• Completion of revenue cycle training/certification within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and registration details.
• Provide excellent patient service to create a positive first impression of OSF's services for patients and families, over the phone or in person.
• Use deductive reasoning to resolve issues in a complex, multi-payer environment.

Skills

Office clerical

Customer service

Communication

Time management

Problem solving

Conflict management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is seeking a Patient Access Associate to ensure patients have complete and accurate medical records, insurance details, and a clear understanding of financial responsibilities for services at OSF facilities.

The role requires exceptional customer service, strong problem solving, and the ability to navigate a multi-payer revenue cycle. Onsite work is required and training will cover revenue cycle processes within 12 months.