Patient Access Specialist

OSF HealthCare; Danville (IL); On-site; USD 26,000 - 30,000; Part time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure patients have accurate medical records, insurance details, and clear financial information at check-in. The role emphasizes high-quality patient interactions and precise data entry across multiple payer scenarios.

This hourly position involves day shifts, training for 4-5 weeks on days, with 24 hours per week and coverage across outpatient areas from Danville (with Urbana shifts).

Qualifications

• High school diploma or GED required.
• One year in an office clerical or customer service setting.
• Working knowledge of Microsoft Office and website navigation.
• Complete role-specific revenue cycle training and certification within 12 months.

Responsibilities

• Ensure each registered patient has a complete OSF medical record including demographics, insurance coverage and guarantor.
• Clarify services and financial responsibilities to patients while at the facility.
• Demonstrate excellent patient service and professional communication both over the phone and in person.
• Resolve issues in a multi-payer environment using deductive reasoning and logic.

Skills

Microsoft Office

Customer service

Time management

Communication skills

Education

High school diploma or GED

Tools

CPT4

ICD9/10

HCPCS

Medical terminology

Job description

OSF HealthCare is seeking a Patient Access Associate to ensure patients have accurate medical records, insurance details, and clear financial information at check-in. The role emphasizes high-quality patient interactions and precise data entry across multiple payer scenarios.

This hourly position involves day shifts, training for 4-5 weeks on days, with 24 hours per week and coverage across outpatient areas from Danville (with Urbana shifts).