Patient Access Specialist: Registration & Billing

OSF HealthCare; Loves Park (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Loves Park, IL is seeking a Patient Access Associate responsible for ensuring complete and accurate patient records, including demographics, insurance, and registration details. This role focuses on clear communication about services and financial responsibilities to patients while delivering a strong first impression of OSF's services.

The position is hourly, with shifts Mon-Fri 8am-12pm plus every Saturday 8am-12pm.

Qualifications

• High school diploma or GED.
• At least 1 year in an office clerical or customer service setting.
• Proficiency with Microsoft Office and basic website navigation.
• Strong problem solving, time management, and communication skills.

Responsibilities

• Maintain accurate OSF medical records including demographics, insurance coverage, and registration information.
• Explain services and financial responsibilities to patients to ensure clear understanding.
• Provide excellent patient service over the phone or in person and create a positive first impression.
• Apply deductive reasoning to resolve issues in a multi-payer environment.

Skills

Customer service

Office clerical

Microsoft Office

Website navigation

Communication skills

Time management

Problem solving

Conflict management

Education

High school diploma or GED

Job description

OSF HealthCare in Loves Park, IL is seeking a Patient Access Associate responsible for ensuring complete and accurate patient records, including demographics, insurance, and registration details. This role focuses on clear communication about services and financial responsibilities to patients while delivering a strong first impression of OSF's services.

The position is hourly, with shifts Mon-Fri 8am-12pm plus every Saturday 8am-12pm.