Patient Access Associate

OSF HealthCare; Rockford (IL); On-site; USD 18,000 - 30,000; Full time

Job summary

The Patient Access Associate at OSF HealthCare in Rockford, IL, ensures each registered patient has a complete and accurate medical record, including demographics, insurance, and guarantor details, prior to service.

You will greet patients, explain financial responsibilities, and deliver exceptional service over the phone or in person, navigating a complex multi-payer environment with strong problem-solving and communication skills.

Qualifications

• REQUIRED QUALIFICATIONS: Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record, including patient demographics, insurance coverage, responsible guarantor and registration details
• Explain financial responsibilities to patients and ensure understanding of services
• Provide excellent patient service over the phone or in person to create a positive first impression
• Navigate a complex multi-payer environment using deductive reasoning and logic to solve issues

Skills

Customer service

Time management

Communication

Microsoft Office

Problem solving

Education

High school diploma or GED

Tools

MS Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Rockford,IL

M-F 12pm-830pm, includes weekend rotation every 3rd weekend and 2 holidays a year

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.