Patient Access Associate Emergency Room 5/6

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Patient Access Associate to ensure accurate registration, insurance data, and that patients understand the services they receive and their financial responsibilities. This role requires attention to detail and strong customer service in a fast-paced environment.

You will support a multi-payer setting with excellent communication, problem solving, and proficiency in Microsoft Office and website navigation.

Qualifications

• Education: High school diploma or GED required.
• Experience: One year in an office clerical setting or customer service environment.
• Skills: Proficiency with Microsoft Office and website navigation; strong communication and time management.

Responsibilities

• Maintain accurate patient records, registrations and demographics.
• Explain services and financial responsibilities to patients and families.
• Resolve issues in a multi-payer environment with effective problem solving.

Skills

Customer service

Office clerical

Time management

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This position requires a commitment to work 5 out of every 6 weekends and a holiday rotation. This includes committing to working holidays that fall on weekends.

This position will receive a 20% premium on their base pay rate for all hours worked between 7:00 p.m. Friday and 7:30 a.m Monday. Other hours worked outside of this weekend timeframe are paid at the regular base rate. All benefit time is paid at the base rate of pay.

Schedule discussed at interview

POSITION SUMMARY

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS

Education: High school diploma or GED

Experience: One year in an office clerical setting or customer service environment.

Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS

Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.

Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer