Order & Customer Experience Specialist

ABB; Pinetops (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

ABB in the United States (Pinetops, NC) is seeking a customer support specialist to manage orders, provide technical support, and handle payments to boost service quality and satisfaction. You will collaborate with Sales, Marketing, and Logistics to ensure accurate, timely delivery, and contribute to after-sales service and continuous process improvements.

The role emphasizes meeting defined targets, including inventory turns and on-time delivery, with strong skills in Microsoft Office and ABB

Qualifications

• Well-developed communication skills (oral and written).
• Ability to work in a demanding environment where decisions must be made quickly.
• Experience in customer support or quality management in manufacturing is preferred.

Responsibilities

• Process orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure accurate and timely delivery of products.
• Implements and maintains customer support processes.
• Support after-sales service by resolving customer issues and ensuring effective communication using commercial tools.
• Focus on meeting targets such as inventory turns, on-time delivery, and Net Promoter Score.

Skills

Communication skills

Teamwork

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

SPINE

SAP

SOM

Job description

ABB in the United States (Pinetops, NC) is seeking a customer support specialist to manage orders, provide technical support, and handle payments to boost service quality and satisfaction. You will collaborate with Sales, Marketing, and Logistics to ensure accurate, timely delivery, and contribute to after-sales service and continuous process improvements.

The role emphasizes meeting defined targets, including inventory turns and on-time delivery, with strong skills in Microsoft Office and ABB