Order & Fulfillment Specialist: Customer Support Excellence

USTBC ABB Installation Products Inc.; Pinetops (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

ABB Installation Products Inc. in Pinetops, NC seeks a Customer Support Specialist to assist with orders, payments, and technical inquiries. You will coordinate with Sales, Logistics, and Product teams to ensure accurate and timely delivery while supporting service quality targets.

The role emphasizes maintaining communication, implementing support processes, and resolving after-sales issues to boost customer satisfaction. Strong Excel and Office skills are expected.

Qualifications

• High school diploma with at least 2 years of experience in customer support or quality management in manufacturing.
• Solid knowledge of Microsoft programs: Excel, Word, Power Point, Microsoft Outlook.
• Well-developed communication skills (oral and written).
• Knowledge of ABB systems, SPINE, SAP, SOM.
• Operates in a demanding environment where teamwork is essential.

Responsibilities

• Meeting defined targets for inventory turnover, on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure timely delivery.
• Implements and maintains customer support processes.
• Supports after-sales service by resolving customer issues and ensuring effective communication.

Skills

Communication

Teamwork

Microsoft Office

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Microsoft Outlook

SPINE

SAP

SOM

Job description

ABB Installation Products Inc. in Pinetops, NC seeks a Customer Support Specialist to assist with orders, payments, and technical inquiries. You will coordinate with Sales, Logistics, and Product teams to ensure accurate and timely delivery while supporting service quality targets.

The role emphasizes maintaining communication, implementing support processes, and resolving after-sales issues to boost customer satisfaction. Strong Excel and Office skills are expected.