Onsite Florence Order Fulfillment & Support Specialist

ABB Inc.; South Carolina; On-site; USD 42,000 - 64,000; Full time

Job summary

ABB is seeking an Order Handling Specialist in Florence, SC. You will provide customer and technical support for orders and payments, coordinating with Sales, Logistics and other internal teams to ensure accurate and timely delivery.

You will be the first point of contact for customer queries and orders, resolving issues and maintaining clear communication with customers. This role emphasizes service quality, operational efficiency, and customer satisfaction, with an onsite work model and

Qualifications

• Customer support experience in manufacturing environments.
• Excellent communication skills (oral and written).
• Strong knowledge of Microsoft Office suite.
• Experience with ABB systems like SPINE, SAP, SOM is a plus.
• Ability to operate in a fast-paced environment and work with cross-functional teams.

Responsibilities

• Provide customer and technical support, order and payment assistance to improve service quality and customer satisfaction.
• Coordinate with Sales, Product Marketing, Logistics, and internal teams to ensure accurate, timely delivery.
• Be first point of contact for customer queries and orders, resolving issues promptly.
• Support after-sales service by resolving issues and maintaining effective customer communication.

Job description

ABB is seeking an Order Handling Specialist in Florence, SC. You will provide customer and technical support for orders and payments, coordinating with Sales, Logistics and other internal teams to ensure accurate and timely delivery.

You will be the first point of contact for customer queries and orders, resolving issues and maintaining clear communication with customers. This role emphasizes service quality, operational efficiency, and customer satisfaction, with an onsite work model and