Onsite Operations Lead - Staffing & Standards

DoorDash USA; United States; Remote; USD 95.000 - 140.000; Vollzeit

Benefits dieser Stelle

401(k) match

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Zusammenfassung

DoorDash, Inc. is hiring a Supervisor, Onsite Support Operations for DoorDash for Business. The role leads the onsite support team, building and staffing it, and maintaining standards to improve customer experience.

You will own workforce management, program standards, and training. Reporting to the Sr. Manager of Strategy & Operations, you’ll drive team performance and partner with HR/Legal for escalations and policy adherence.

Qualifikationen

• 5+ years of experience in operations, workforce management, or frontline team leadership.
• 2+ years managing managers or large frontline teams (20+).
• Proven track record building training programs that shorten ramp time.
• Strong analytical thinking with scheduling, forecasting, and KPI tools.
• Clear communicator who sets standards and gives direct feedback.

Aufgaben

• Staff the onsite team: forecast staffing by site, day, and meal window; build schedules; manage attendance and backfills.
• Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication; run audits.

Kenntnisse

Ops leadership

People management

Hiring & training programs

Analytics & scheduling

Clear communication

Tools

Sigma

Sheets

Jobbeschreibung

DoorDash, Inc. is hiring a Supervisor, Onsite Support Operations for DoorDash for Business. The role leads the onsite support team, building and staffing it, and maintaining standards to improve customer experience.

You will own workforce management, program standards, and training. Reporting to the Sr. Manager of Strategy & Operations, you’ll drive team performance and partner with HR/Legal for escalations and policy adherence.