Site Operations Lead - Warehouse & Fulfillment

DoorDash Essentials, LLC; Charlotte (NC); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

401(k) plan

Parental leave (16 weeks)

Wellness benefits

Commuter benefits match

Paid time off & sick leave

Medical, dental, vision benefits

11 paid holidays

Disability and life insurance

Mental health program

Job summary

DoorDash’s DashMart distribution center is seeking a hands-on leader to guide a team of hourly Operations Associates and Shift Leads. You will drive scheduling, inventory management, and performance improvements while ensuring safety and high-quality customer experiences.

You’ll analyze data, lead change initiatives, and collaborate with cross-functional partners to optimize workflows, staffing, and site operations across late-night and weekend hours.

Qualifications

• 3+ years in Operations, Warehouse Logistics, Customer Service, Retail Management, Fulfillment, or related field.
• 1+ years of experience managing a team.
• You are a data-first problem solver who uses Excel or Google Sheets to analyze data, including basic formulas and pivot tables.

Responsibilities

• Lead a team of hourly Operations Associates and Shift Leads, hiring, coaching and developing high performers while building a safety-first culture.
• Drive scheduling and inventory management to meet site targets and deploy best practices from across the network.
• Analyze data within assigned focus areas to make strategic recommendations and drive process improvements.
• Coach the team to deliver a highly quality customer experience with every order and collaborate with cross-functional partners.

Skills

Team leadership

Hiring & coaching

Data-driven decision making

Excel/Sheets data analysis

Inventory management

Flexibility in schedule

Customer focus

Tools

Excel

Google Sheets

Job description

DoorDash’s DashMart distribution center is seeking a hands-on leader to guide a team of hourly Operations Associates and Shift Leads. You will drive scheduling, inventory management, and performance improvements while ensuring safety and high-quality customer experiences.

You’ll analyze data, lead change initiatives, and collaborate with cross-functional partners to optimize workflows, staffing, and site operations across late-night and weekend hours.