Onsite Operations Lead

DoorDash, Inc.; Austin (TX); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

wellness benefits

commuter benefits match

paid time off

paid sick leave

medical, dental, and vision benefits

11 paid holidays

disability and basic life insurance

family-forming assistance

mental health program

Job summary

DoorDash, Inc. is seeking an Onsite Operations Lead to build and manage the onsite support team for Meal Manager. You will forecast staffing needs, standardize playbooks, uphold safety and conduct, hire and train, and own the team scorecard.

Collaborate with HR, Legal, and Recruiting to ensure a smooth, scalable program across sites and customers. This role requires 5+ years of operations experience, strong leadership, and comfort with a fast-moving environment.

Qualifications

• 5+ years in operations or frontline leadership.
• 2+ years managing managers or a large frontline team.
• Track record of hiring and building training programs.
• Strong analytical thinker with scheduling, forecasting, KPI tools.
• Clear communicator who sets standards and gives feedback.
• Comfortable in a fast-moving, ambiguous environment.

Responsibilities

• Staffing: forecast onsite staffing needs by site and meal window.
• Standardize: maintain onsite playbook for setup, food handling, and escalation.
• Uphold: enforce code of conduct, safety expectations, and performance management.
• Hire: manage pipeline for onsite roles and hit time-to-fill targets.
• Train: design onboarding and ongoing training for Meal Manager and teams.
• Deliver: own the team scorecard and report performance with data and action plans.

Skills

Staffing Forecasting

KPI tools

Analytical thinking

Clear communication

Leadership of managers

Hiring & training programs

Tools

Sigma

Sheets

Job description

DoorDash, Inc. is seeking an Onsite Operations Lead to build and manage the onsite support team for Meal Manager. You will forecast staffing needs, standardize playbooks, uphold safety and conduct, hire and train, and own the team scorecard.

Collaborate with HR, Legal, and Recruiting to ensure a smooth, scalable program across sites and customers. This role requires 5+ years of operations experience, strong leadership, and comfort with a fast-moving environment.