Onsite Operations Lead — Staffing, Standards & Training

DoorDash, Inc.; Chicago (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

DoorDash, Inc. is seeking a Lead for Onsite Operations to own the onsite support team end to end. You will build and staff the team, establish standards, and drive improvements in customer experience. You will manage workforce planning, program standards, code of conduct, hiring, and training, reporting to the Sr. Manager of Strategy & Operations.

You will forecast staffing, standardize processes, uphold safety and conduct, hire and train, and deliver a data-driven team scorecard to leadership.

Qualifications

• Experience leading onsite operations teams.
• Forecast onsite staffing and scheduling to match order volume.
• Strong emphasis on safety, conduct, and performance management.
• Hiring, training, and onboarding for onsite roles.

Responsibilities

• Own onsite support end-to-end from staffing to performance.
• Forecast staffing needs by site, day, and meal window; build schedules and manage attendance.
• Define and maintain the onsite playbook for setup, food handling, communication, and escalation.
• Own the pipeline for onsite roles; hit time-to-fill targets and build bench.

Job description

DoorDash, Inc. is seeking a Lead for Onsite Operations to own the onsite support team end to end. You will build and staff the team, establish standards, and drive improvements in customer experience. You will manage workforce planning, program standards, code of conduct, hiring, and training, reporting to the Sr. Manager of Strategy & Operations.

You will forecast staffing, standardize processes, uphold safety and conduct, hire and train, and deliver a data-driven team scorecard to leadership.