Onsite Operations Lead - Fleet & Rider Experience

Via Transportation, Inc.; Sioux Falls (SD); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free medical plans

401K matching

Descrizione del lavoro

Via Transportation, Inc. is seeking an Operations Manager to lead daily onsite operations in Sioux Falls. This fully in‑person role requires five days on site per week and focuses on reliable, safe, and accessible transportation for riders and drivers.

You will manage fleet, driver supply, and compliance, while building strong relationships with drivers and city partners. The position emphasizes hands‑on problem solving and long‑term operational improvements.

Competenze

• Operationally experienced with background in people management, logistics, customer service, or process‑oriented work.
• Relationship oriented, earns trust from drivers, riders, teammates, and city partners through clear communication and follow‑through.
• Hands‑on and proactive, preferring to be in the field and solving problems where they happen.
• Able to problem‑solve and think long term to mitigate recurring issues.
• Mission driven to expand access to transportation and improve how communities move.
• Deep understanding of fixed‑route transit challenges, including run scheduling and time‑point adherence.
• Experience managing and retaining professional CDL drivers with safety/ compliance focus (DOT/FMCSA).

Mansioni

• Run the daily onsite operations of our service to provide safe, reliable, and accessible transportation.
• Make real‑time decisions about fleet, driver supply, compliance, rider needs, and issues to ensure dependable service.
• Guide and support drivers, building trust and addressing concerns for excellent service.
• Turn rider and community feedback into tangible improvements with internal collaboration.
• Use data and technology to monitor performance and implement efficiency improvements.
• Serve as the operational bridge between city partners, drivers, and Via central teams.

Conoscenze

Operations management

Logistics

People management

Driver relations

Field operations

CDL driver management

Descrizione del lavoro

Via Transportation, Inc. is seeking an Operations Manager to lead daily onsite operations in Sioux Falls. This fully in‑person role requires five days on site per week and focuses on reliable, safe, and accessible transportation for riders and drivers.

You will manage fleet, driver supply, and compliance, while building strong relationships with drivers and city partners. The position emphasizes hands‑on problem solving and long‑term operational improvements.