On-Site Field Ops Leader (Denton/Frisco)

Via; Denton, Frisco (TX, TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking an experienced Field Manager to oversee daily onsite operations and ensure safe, reliable transportation for riders and drivers in the Denton/Frisco area. This role is fully in-person with an expectation of 4–5 days onsite weekly.

You will make real-time decisions on fleet, driver supply, and rider needs, while guiding drivers and turning feedback into actionable improvements. Strong relationship-building and hands-on problem solving are essential to success.

Qualifications

• Operationally experienced with a background in people management, logistics, customer service, or process-oriented work.
• Hands-on and proactive, in-the-field problem solving and rapid response to issues.

Responsibilities

• Run the daily onsite operations to ensure safe, reliable, and accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues.
• Guide and support drivers, building trust and ensuring they are equipped to deliver excellent service.
• Turn rider and community feedback into tangible improvements with cross-team collaboration.
• Use data and technology to monitor service performance, diagnose problems, and implement efficiency improvements.
• Serve as the operational bridge between city partners, drivers, and Via central teams.

Skills

People management

Logistics

Customer service

Process-oriented

Relationship building

Job description

Via is seeking an experienced Field Manager to oversee daily onsite operations and ensure safe, reliable transportation for riders and drivers in the Denton/Frisco area. This role is fully in-person with an expectation of 4–5 days onsite weekly.

You will make real-time decisions on fleet, driver supply, and rider needs, while guiding drivers and turning feedback into actionable improvements. Strong relationship-building and hands-on problem solving are essential to success.