Onsite Field Ops Manager – Public Transit

via; Sioux Falls (SD); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free medical plans

401K matching

Descripción de la vacante

Via is seeking an Operations Manager in Sioux Falls for an in-person, high-ownership role that leads daily operations, drivers, and rider experience. You’ll work hands-on in the field and coordinate with city partners to keep services running reliably.

The role emphasizes safety, DOT/FMCSA compliance, and building strong driver relationships while using data to drive practical improvements and scalable scheduling for large-scale operations.

Formación

• Experience in people management, logistics, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on, proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Strategic thinker with ability to problem-solve and mitigate recurring issues over time.
• Mission-driven, focused on expanding access to transportation and improving community mobility.
• Deep understanding of fixed-route transit challenges, including time-point adherence, breakdown escalations, and run scheduling for large-scale operations.
• Proven track record of managing CDL drivers with safety and DOT/FMCSA compliance while maintaining morale.
• Able to commute to the Sioux Falls area 5 days a week.

Responsabilidades

• Run the daily onsite operations to ensure safe, reliable, accessible transportation.
• Make real-time decisions about fleet, driver supply, compliance, rider needs, and issues.
• Guide and support drivers, build strong relationships, and address concerns.
• Turn rider and community feedback into tangible improvements and collaborate on actionable changes.
• Use data and technology to understand service performance and implement efficiency-improving solutions.
• Serve as the operational bridge between city partners, drivers, and Via central teams.

Conocimientos

Operations management

People management

Logistics

Customer service

Descripción del empleo

Via is seeking an Operations Manager in Sioux Falls for an in-person, high-ownership role that leads daily operations, drivers, and rider experience. You’ll work hands-on in the field and coordinate with city partners to keep services running reliably.

The role emphasizes safety, DOT/FMCSA compliance, and building strong driver relationships while using data to drive practical improvements and scalable scheduling for large-scale operations.