Site Manager II: Lead Client Site Ops & Growth

Canon Business Process Services, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay & benefits!

Comprehensive training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. is seeking a Site Manager for its New York location to oversee client-site business functions, ensuring timely and effective service delivery and exceptional customer experiences.

The role demands strong leadership, budget oversight, and coordination with clients, vendors, and internal teams. The Site Manager will supervise 1-4 staff, drive daily production targets, and maintain quality standards while fostering an open, customer-focused work environment.

Qualifications

• Associates Degree preferred or comparable work experience.
• 3+ years supervisory experience as a manager in a professional setting, preferably in reprographic/mail.
• Strong communication with diverse groups and clients.
• Ability to establish credibility with customers and staff.
• Ability to deliver high quality production and customer service.
• Ability to foster a constructive, open workplace culture.

Responsibilities

• Oversee all services contracted by the client at the site with emphasis on customer service and quality.
• Resolve high-priority issues through communication with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting tools for optimal resource use.
• Prepare and analyze production and performance reports.
• Lead staff recruitment, development, coaching, and performance management.
• Ensure daily/weekly/monthly targets are met and aligned with company goals.

Skills

Communication skills

Leadership

Customer service mindset

Stakeholder management

Time management

Problem solving

Education

Associates Degree preferred

Job description

Canon Business Process Services, Inc. is seeking a Site Manager for its New York location to oversee client-site business functions, ensuring timely and effective service delivery and exceptional customer experiences.

The role demands strong leadership, budget oversight, and coordination with clients, vendors, and internal teams. The Site Manager will supervise 1-4 staff, drive daily production targets, and maintain quality standards while fostering an open, customer-focused work environment.