Site Manager

Canon Business Process Services; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Training & development

Positive work environment

Employee discounts

Job summary

Canon Business Process Services, Inc. in Boston, MA is seeking a FULL TIME, PERMANENT Office Site Manager to lead onsite operations and act as a strategic partner for the client.

The role focuses on managing contracted services, budget, staff, and vendor relationships to ensure high-quality service delivery and operational efficiency at the site. You will oversee forecasting, reporting, training, safety, and compliance while driving continuous improvement and customer satisfaction.

Qualifications

• 4 year college degree or comparable work experience.
• Communicate effectively with diverse groups and clients.
• Ability to execute and deliver the highest quality production and customer service.
• Establish constructive workplace culture and team collaboration.
• Work with peers to establish processes and standardized activities.
• Ability to work in stressful situations and meet deadlines.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS.
• Develop, manage, and maintain relationships with multiple vendors; oversee contract adherence, service performance, and issue resolution.
• Prioritize and schedules all work including overflow work to backup facility.
• Ensures proper maintenance and usage of all equipment and supplies.
• Conducts staff meetings to ensure communication of corporate policies and goals.
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff.
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals.

Skills

Communication

Leadership

Customer service

Budget management

Staff development

Time management

Education

4 year college degree or comparable work experience

Job description

Canon Business Process Services, Inc. has an opening for a FULL TIME, PERMANENT Office Site Manager who will be an essential part of our team at our location in Boston, MA. This role is critical to our onsite operations and will serve not only as the primary leader of all contracted services but also as a strategic partner.

Responsibilities:

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff
• Functions as a liaison between the client & CBPS
• Develop, manage, and maintain relationships with multiple vendors; oversee contract adherence, service performance, and issue resolution.
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

Qualifications:

• 4 year college degree or comparable work experience
• Communicate effectively with diverse groups and clients
• Exhibit ability to establish personal credibility with customers and staff
• Ability to execute and deliver the highest quality and production and customer service
• Establish challenging, constructive, and open workplace culture
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities
• Ability to work in stressful situations and meet deadlines efficiently
• Create a customer focused environment
• Excellent written and oral communication skills
• Strong team approach to business ethics
• Must have excellent follow through skills

What We Offer:

• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide!