Client-Site Operations Manager I

Canon U.S.A., Inc.; New York (NY); On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & benefits

Training and development

Employee discounts

Job summary

Canon Business Process Services in New York, NY is seeking a Site Manager I responsible for the effective management and control of services at the client site. The role emphasizes exceptional customer service, operational efficiency, and responsive support to contractual services.

The successful candidate will oversee budgeting, staffing, and reporting while coordinating between client, operations, and CBPS teams to meet daily targets and service standards.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting; reprographic/mail industry preferred.
• Effective communication with diverse groups and clients.
• Ability to manage deadlines and deliver high-quality service.

Responsibilities

• Oversee all client-site services and provide exceptional customer service and quality.
• Resolve high-priority issues through negotiation with clients, vendors, and internal teams.
• Manage budget, resources, and forecasting to optimize performance and expenses.
• Prepare and review status and productivity reports for optimal staffing.
• Act as liaison between client and CBPS and coordinate with operations.
• Schedule all work, including overflow to backup facilities, and ensure equipment usage is efficient.
• Lead staff by recruiting, developing, mentoring, and addressing corrective actions.
• Monitor production targets daily, weekly, and monthly against company goals.
• Coordinate with client, operations, and corporate departments as needed.

Skills

Communication

Leadership

Time management

Staff coaching

Education

Associates Degree

Job description

Canon Business Process Services in New York, NY is seeking a Site Manager I responsible for the effective management and control of services at the client site. The role emphasizes exceptional customer service, operational efficiency, and responsive support to contractual services.

The successful candidate will oversee budgeting, staffing, and reporting while coordinating between client, operations, and CBPS teams to meet daily targets and service standards.