Onsite NOC Technician — Day Shift

TEKsystems; Annapolis (MD); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

TEKsystems is seeking a Network Operations Center (NOC) Technician to monitor critical network infrastructure in a 24/7 on-site Annapolis, MD environment. You will handle incident management, troubleshooting, and high-availability support across enterprise networks.

Requires knowledge of TCP/IP, ITIL/ITSM concepts, and hands-on experience with monitoring tools. The role is contract-to-full-time with a daytime shift and onsite workplace.

Qualifications

• Associate degree with 6+ years of relevant experience, OR
• Bachelor’s degree with 0-2 years of relevant experience, OR
• Equivalent combination of education and experience.
• Ability to work effectively in a fast-paced operations environment.

Responsibilities

• Monitor network management systems and coordinate with providers to restore services.
• Track incidents and maintain updates in the incident management platform.
• Troubleshoot network and system issues of moderate complexity and upgrade when necessary.
• Support high-availability IP networks, messaging systems, and communications infrastructure.
• Respond to technical inquiries from internal and external customers.
• Collaborate with team to resolve network incidents and service disruptions.
• Monitor system performance and identify opportunities for process improvement and automation.
• Participate in network deployments, configurations, and solution design activities.
• Analyze issues and provide recommendations for resolution.
• Deliver strong customer service in critical operational environments.
• Participate in weekend and holiday coverage in 24x7x365 operations.

Skills

TCP/IP

ITIL/ITSM

Network troubleshooting

High availability networks

Incident management

CCNA

ServiceNow

Remedy/Netcool

Education

Associate degree

Bachelor’s degree

Equivalent education/experience

Tools

ServiceNow

Remedy

Netcool

Microsoft 365 admin

Job description

TEKsystems is seeking a Network Operations Center (NOC) Technician to monitor critical network infrastructure in a 24/7 on-site Annapolis, MD environment. You will handle incident management, troubleshooting, and high-availability support across enterprise networks.

Requires knowledge of TCP/IP, ITIL/ITSM concepts, and hands-on experience with monitoring tools. The role is contract-to-full-time with a daytime shift and onsite workplace.