NOC Engineer

SofTec Solutions; Federal Heights (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT consulting firm in Colorado is seeking a support technician to troubleshoot and resolve problems in a Network Operations Center (NOC) environment. The successful candidate will perform initial fault isolation, actively monitor systems, and assist in technical support, including covering a 24/7 shift rotation. Applicants should be PC savvy with at least one year of experience and strong communication skills. This role offers an opportunity to grow within a thriving company focused on client relationships.

Qualifications

• At least 1 year experience working in a NOC or similar environment.
• Must be a self-starter and able to work independently.
• Experience with performance monitoring applications is a plus.

Responsibilities

• Perform fault isolation and troubleshoot problems.
• Inform business owners of status and estimated time to repair.
• Participate in tracking and prioritization of ticket handling.
• Execute operational monitoring and reporting tasks.
• Respond to incoming customer calls for support.
• Use monitoring applications to monitor systems and networks.

Skills

PC savvy

Performance monitoring applications

Basic Windows Server administration

Basic Unix system administration

Strong written and verbal communications

Knowledge of TCP/IP and DNS

Experience with Microsoft Office

Job description

Founded in 1996, SofTec Solutions is a leadingIT Consulting Services firm forFederal, State & Local Government, Commercial and Healthcare industries. We pride ourselves on building strong relationships with our candidates and clients to find just the right match. We look for candidates who go beyond the norm of the usual employee and are hungry for new learning experiences and situations.Because of our resources we have been listed for three consecutive years in the Inc. Magazine’s Fastest Growing Companies in America.

Job Description

• Performs initial fault isolation and actively troubleshoot and diagnose problems
• Keeps business owners informed of status and estimated time to repair.
• Participates in tracking and prioritization of ticket handling, including inter-shift turnover.
• Assist in the rapid assessment of both the nature and severity of problems and initiates calls to various support organizations as needed
• Performs fundamental Windows Server and Unix system admin tasks
• Performs initial tier 1 troubleshooting techniques to resolve incidents in regards to Network, Telecom, Server, Back-up Environment, and Data Center related facilities.
• Escalates using official escalation procedures when appropriate
• Responsible for executing the daily, weekly, monthly operational monitoring and reporting tasks
• Participates in 24/7/365 shift rotation including weekends and holidays. This is a shift position from 4:00 PM to 12:30 AM
• Shift schedule is an irregular work week.
• Receives incoming customer calls for trouble and technical support.
• Uses monitoring applications such as Client Business Service Manager and Network Node Manager to monitor systems, network and infrastructure
• Performs other related duties as assigned.
• Be able to work overtime with little to no notification.
• Creates and maintains documentation for processes and procedures.

Qualifications

• Top 3:
• PC savvy – NOC experience can be taught. Must have aptitude.
• Performance monitoring applications (any will work)
• Working knowledge of basic Windows Server and Unix system administration skills
• Strong written and verbal communications skills.
• At least 1 year experience working in a NOC or similar environment
• Basic knowledge of internet protocols such as TCP/IP and Domain Name Service Experience with Microsoft Office applications
• Must be a self-starter, should be able to work independently and without supervision if required.

Additional Information

All your information will be kept confidential according to EEO guidelines.