Network Operations Center (NOC) Technician

Primary Services; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Primary Services is seeking a Network Operations Center (NOC) Technician to support fiber-optic network infrastructure for a leading telecommunications organization. In this temp-to-hire role, you will monitor networks, troubleshoot issues, and coordinate incident response while partnering with experienced network and field teams.

You will handle service tickets, respond to alerts, and assist with dispatches, maintenance, and performance reporting.

Qualifications

• 2+ years of networking, technical support, or NOC experience.
• Familiarity with monitoring practices and NOC procedures.
• Experience handling support calls and service tickets.
• Proficiency in Microsoft Office.
• English communication skills.

Responsibilities

• Monitor network systems and alerts to identify service disruptions.
• Respond to customer calls and provide technical assistance.
• Investigate connectivity problems and coordinate resolution.
• Create and manage trouble tickets.
• Track outages and maintenance activities.
• Communicate incident details and status updates.
• Coordinate dispatches with field teams.
• Update monitoring platforms and maintain records.
• Prepare incident summaries and maintenance documentation.
• Identify improvements to monitoring and workflows.

Skills

Networking

Technical support

Network operations

Microsoft Office

English communication

Troubleshooting

Education

Networking certification

Tools

SolarWinds

SNMP

OTRS

Remedy

One Control

OSP

Job description

Play an essential role in keeping businesses connected by supporting fiber-optic network infrastructure for an established telecommunications organization. Develop your technical expertise through real-time network monitoring, troubleshooting, and incident resolution while working alongside experienced network and field operations professionals. This temp-to-hire opportunity provides hands-on exposure to network management technologies and the systems that support reliable communication services.

The Network Operations Center (NOC) Technician will support the continuous monitoring, maintenance coordination, and troubleshooting of a fiber-optic data network. This position serves as an important link between customers and technical operations teams, ensuring network issues are identified, documented, and addressed efficiently. From managing service tickets and responding to network alerts to coordinating field dispatches, the role contributes directly to network performance, service reliability, and customer support.

Responsibilities

• Monitor network systems, performance indicators, and alerts to identify potential service disruptions.
• Respond to incoming customer calls and provide timely assistance with network-related questions and technical issues.
• Investigate connectivity problems, perform initial troubleshooting, and coordinate resolution efforts.
• Create, update, and manage trouble tickets throughout the incident management process.
• Track network outages, maintenance activities, and service-impacting events.
• Communicate incident details, service notifications, and status updates to customers and internal teams.
• Partner with Network Operations and Field Operations personnel to coordinate dispatches, escalations, and troubleshooting activities.
• Assist field technicians with network route information, trace routes, and technical documentation.
• Update network monitoring platforms and maintain accurate operational records.
• Prepare and distribute network activity reports, incident summaries, and maintenance documentation.
• Identify opportunities to improve monitoring procedures, documentation accuracy, and operational workflows.

Qualifications

• Minimum of 2 years of experience in networking, technical support, or network operations, or a technical certification in networking or a related field.
• Knowledge of network monitoring practices, troubleshooting techniques, and network operations center procedures.
• Experience handling technical support calls, investigating network incidents, or managing service tickets.
• Familiarity with network hardware, connectivity troubleshooting, and monitoring applications.
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Experience updating technical records, maintaining system documentation, or preparing operational reports.
• Understanding of fiber-optic networks, network maintenance, or telecommunications operations preferred.
• Familiarity with SolarWinds, SNMP, OTRS, Remedy, One Control, or OSP preferred.
• Ability to work flexible shifts, including nights and weekends.
• Ability to read, write, and communicate effectively in English to follow technical instructions and support customers.