Onsite Night Service Rep (Live-In Lodging)

Extended-Stay-Hotel; Columbia Township (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Extended-Stay-Hotel in Columbia Township, MO seeks a Night Service Representative (Part Time) to respond to after-hours guest needs when the lobby is closed. You will handle check-ins, key control, safety issues, and guest inquiries, while maintaining courtesy and high standards to ensure guest satisfaction.

You will live onsite in hotel housing and join an overnight on-call schedule, with responsibilities including logging events, processing payments, and guiding guests on services.

Qualifications

• High school diploma or GED; or 1–3 months related experience and/or training.
• ESA Management, LLC is an Equal Opportunity Employer and will not discriminate.

Responsibilities

• Attend to guests on call for check-ins, emergencies, and safety situations.
• Safeguard and manage hotel keys; log keys in/out as needed.
• Assist limited guest check-ins/check-outs, register guests, assign rooms, issue keys, and process payments.
• Follow hotel policies, safety procedures, and report safety/guest concerns as required.
• Provide guests with directions and information about amenities, services, and local areas.
• Perform bookkeeping tasks such as logging events and posting payments when necessary.

Skills

Communication skills

English proficiency

MS Office

PMS system

Problem solving

Time management

Numeracy

Attention to detail

Tools

PMS system

Microsoft Office

Job description

Extended-Stay-Hotel in Columbia Township, MO seeks a Night Service Representative (Part Time) to respond to after-hours guest needs when the lobby is closed. You will handle check-ins, key control, safety issues, and guest inquiries, while maintaining courtesy and high standards to ensure guest satisfaction.

You will live onsite in hotel housing and join an overnight on-call schedule, with responsibilities including logging events, processing payments, and guiding guests on services.