Onsite Night Guest Services Associate

esacareers; Glenview (IL); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Discounts for major companies

Job summary

ESA Management, LLC seeks a Night Service Representative to handle on-call guest needs during overnight hours. This part-time role involves responding within 30 minutes, assisting with late check-ins, key issues, noise complaints, and safety concerns while maintaining high service standards.

The position offers onsite lodging, access to hotel systems, and opportunities to support guest satisfaction across shifts.

Qualifications

• Read and interpret safety rules and procedures.
• Document events in writing and prepare routine correspondence.
• Communicate effectively in English.
• Operate the hotel mobile phone and basic computer systems.
• Strong customer service orientation and ability to handle guests under pressure.

Responsibilities

• Attend to guests on call for check-ins, emergencies, noise complaints, and safety issues.
• Safeguard hotel keys and manage sign-in/out processes.
• Assist limited after-hours check-ins/check-outs including registering guests and collecting payments.
• Maintain knowledge of hotel policies, safety procedures, and property amenities.
• Log events and run reports as needed; monitor guest folios.

Education

High school diploma or GED

Tools

Hotel PMS system

Microsoft Office

Job description

ESA Management, LLC seeks a Night Service Representative to handle on-call guest needs during overnight hours. This part-time role involves responding within 30 minutes, assisting with late check-ins, key issues, noise complaints, and safety concerns while maintaining high service standards.

The position offers onsite lodging, access to hotel systems, and opportunities to support guest satisfaction across shifts.