Night Guest Services On-Call Associate

esacareers; Rock Hill (SC); Hybrid; USD 25,000 - 35,000; Part time

Benefits offered by this job

Weekly Pay

Competitive Wages

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program

Job summary

ESA Management, LLC is seeking a part-time Night Service Representative who responds to various on-call business needs during overnight hours.

The representative will address guest issues such as check-ins, maintenance problems, and safety concerns, maintaining high service standards. This role includes a provided guest hotel room for lodging and requires prompt response to notifications, typically within 30 minutes.

Qualifications

• High school diploma or GED required.
• 1 to 3 months related experience preferred.
• Must be proficient in reading and speaking English.

Responsibilities

• Attend to guests for check-ins and emergencies.
• Maintain control of hotel keys.
• Log keys in and out as necessary.
• Conduct limited guest check-ins/check-outs.
• Report safety and security concerns.

Skills

Customer Service

Communication

Time Management

Problem-Solving

Computer Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Hotel PMS System

Job description

ESA Management, LLC is seeking a part-time Night Service Representative who responds to various on-call business needs during overnight hours.

The representative will address guest issues such as check-ins, maintenance problems, and safety concerns, maintaining high service standards. This role includes a provided guest hotel room for lodging and requires prompt response to notifications, typically within 30 minutes.