Onsite Mobile IT Support Technician (Windows & Devices)

Astreya; High Point (NC); On-site; USD 99,000 - 134,000; Full time

Benefits offered by this job

Medical insurance (UHC / Kaiser)

Dental insurance

Vision insurance

401k plan

Paid time off

Paid holidays

Life insurance

Disability insurance

Tuition reimbursement

Wellness program

Job summary

Astreya is seeking a Mobile Support professional in High Point, NC, to provide onsite and deployment support for laptops, rugged devices, printers, scanners, and conference room A/V systems. The role emphasizes incident handling, RCA, and building knowledge assets for quick restoration of services.

The job requires strong Windows troubleshooting skills, basic networking, and familiarity with ITSM processes.

Qualifications

• Experience providing video conferencing and A/V support in office and factory environments.
• Familiarity with ITSM incident management and RCA.
• Strong Windows troubleshooting and basic networking skills.
• Ability to create SOPs and knowledge articles.
• Experience deploying laptops/desktops and rugged devices.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management and RCA for major incidents.
• Create and maintain SOPs and runbooks.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows Troubleshooting

Networking basics

ITSM processes

Onsite support

Laptop/Desktop deployment

Printer support

Conference room A/V

SCCM

Nexthink

HP/Lexmark printers

Tools

SCCM

IT Shop

Nexthink

Job description

Astreya is seeking a Mobile Support professional in High Point, NC, to provide onsite and deployment support for laptops, rugged devices, printers, scanners, and conference room A/V systems. The role emphasizes incident handling, RCA, and building knowledge assets for quick restoration of services.

The job requires strong Windows troubleshooting skills, basic networking, and familiarity with ITSM processes.