Field IT Support Tech: Laptops, Rugged Devices & A/V

Astreya Partners, LLC; High Point (NC); On-site; USD 99,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Astreya Partners, LLC is hiring an onsite IT support technician to provide hands-on break/fix and deployment support for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems. You will manage incidents via ITSM and contribute to knowledge base creation.

Responsibilities include monitoring queues, performing RCA for major incidents, and leveraging SCCM, IT Shop, and Nexthink for endpoint visibility.

Qualifications

• Experience providing hands-on IT support in office and factory environments.
• Ability to troubleshoot Windows and basic networking issues to restore services.
• Familiarity with ITSM processes and incident management.

Responsibilities

• Provide hands-on onsite support for laptops/desktops, rugged factory devices, printers, handheld scanners, and conference room A/V systems.
• Monitor ticket queues and assign tickets through ITSM tools.
• Perform incident management, root-cause analysis, and drive issue prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Utilize SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
• Apply Windows troubleshooting and basic network diagnostics to restore services quickly.

Skills

Windows troubleshooting

Networking basics

Onsite support

Incident management

End-user support

Tools

SCCM

IT Shop

Nexthink

ITSM tools

Job description

Astreya Partners, LLC is hiring an onsite IT support technician to provide hands-on break/fix and deployment support for laptops, rugged factory devices, printers, handheld scanners, and conference room A/V systems. You will manage incidents via ITSM and contribute to knowledge base creation.

Responsibilities include monitoring queues, performing RCA for major incidents, and leveraging SCCM, IT Shop, and Nexthink for endpoint visibility.