Member Experience Teller - Service & Cash Specialist

Kalsee Credit Union; Kalamazoo (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

Kalsee Credit Union is seeking a Member Experience Representative to build relationships and promote financial wellness for Members. The role focuses on delivering extraordinary service, understanding Member needs, and guiding them to suitable products and services while maintaining accuracy in transactions.

Responsibilities include cash handling, deposits, withdrawals, and compliance with banking regulations.

Qualifications

• Must have a High School Diploma or equivalent.
• Previous financial industry experience preferred.
• Must be able to learn and apply a variety of software applications.
• High degree of accuracy and attention to detail.
• Prior experience in a retail service environment to include cash handling and member service preferred.

Responsibilities

• Provide extraordinary member service by being knowledgeable and engaging with Members.
• Listen actively, understand questions, and offer guidance to appropriate products and services.
• Accurately process transactions such as cashing checks, deposits, withdrawals, and inquiries.
• Ensure compliance with policies and regulations, including BSA/OFAC requirements.
• Balance cash drawer and perform end-of-day activities and miscellaneous duties.

Skills

Cash handling

Customer service

Software applications

Attention to detail

Retail service

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Kalsee Credit Union is seeking a Member Experience Representative to build relationships and promote financial wellness for Members. The role focuses on delivering extraordinary service, understanding Member needs, and guiding them to suitable products and services while maintaining accuracy in transactions.

Responsibilities include cash handling, deposits, withdrawals, and compliance with banking regulations.