Onsite Medical Office Administrator

UNC Health Careers; Knightdale (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Knightdale, NC is seeking a Medical Administrative Assistant to perform patient check-in/out, process financial information, and provide exceptional customer service. The role emphasizes accurate data entry, insurance verification, and scheduling, all while upholding HIPAA and safety guidelines.

Responsibilities include maintaining supplies, handling phones, and supporting revenue cycle processes.

Qualifications

• Language skills: ability to read and interpret documents; communicate effectively.
• Computer skills: data entry and general computer use.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Computer skills

Language skills

Education

High school diploma or GED

Job description

UNC Health in Knightdale, NC is seeking a Medical Administrative Assistant to perform patient check-in/out, process financial information, and provide exceptional customer service. The role emphasizes accurate data entry, insurance verification, and scheduling, all while upholding HIPAA and safety guidelines.

Responsibilities include maintaining supplies, handling phones, and supporting revenue cycle processes.