Patient Services Office Assistant - Onsite, Full-Time

UNC Health; Cary (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Cary, NC is seeking an administrative assistant to handle patient check-in/out, process financial information, and provide patient billing support. The role requires strong computer skills, effective communication, and careful data entry within HIPAA-compliant procedures.

The position focuses on accurate ICD/CPT coding, insurance verification, appointment scheduling, and daily reconciliation of receipts, with a 40-hour work week and onsite duties.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures, verifies insurance, codes visits, balances daily receipts, and answers billing questions; schedules appointments with required data.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Complies with HIPAA, OSHA and infection prevention policies; participates in quality improvement activities.
• Delivers good customer service to patients, families and visitors; communicates effectively and collaborates with the team.

Skills

Customer service

Computer skills

Communication

Teamwork

Data entry

Numerical skills

Education

High school diploma or GED

Medical administrative assisting program (preferred)

Tools

Office software

Job description

UNC Health in Cary, NC is seeking an administrative assistant to handle patient check-in/out, process financial information, and provide patient billing support. The role requires strong computer skills, effective communication, and careful data entry within HIPAA-compliant procedures.

The position focuses on accurate ICD/CPT coding, insurance verification, appointment scheduling, and daily reconciliation of receipts, with a 40-hour work week and onsite duties.