Medical Office Services Specialist

UNC Health; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Raleigh, North Carolina, is seeking a patient services administrator to handle check‑in/out, billing information, and general administrative tasks. The role emphasizes strong customer service, accurate data entry, and reliable computer skills in a busy medical office.

The position is based in the North Raleigh office, with standard 40 hours per week; prior medical office experience and completion of a medical administrative assisting program are preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
• Language and math skills: reading, writing, speaking to groups; data entry; basic math and measurement.

Responsibilities

• Maintain compliance with organizational policies and procedures.
• Maintain compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures, processes insurance verification and authorization, codes visits with ICD/CPT, balances daily receipts, and answers billing questions; schedules appointments with demographic and clinical data.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with HIPAA, OSHA, and infection prevention policies; participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors; communicates effectively and works in a team.

Skills

Customer service

Communication

Teamwork

Reading/writing

Computer skills

Mathematical skills

Reasoning ability

Education

High school diploma

Medical administrative assisting program

Job description

UNC Health in Raleigh, North Carolina, is seeking a patient services administrator to handle check‑in/out, billing information, and general administrative tasks. The role emphasizes strong customer service, accurate data entry, and reliable computer skills in a busy medical office.

The position is based in the North Raleigh office, with standard 40 hours per week; prior medical office experience and completion of a medical administrative assisting program are preferred.