Onsite Manufacturing Order & Customer Specialist

Beacon Hill; Edina (MN); On-site; USD 34,000 - 36,000; Part time

Job summary

Beacon Hill is seeking a Customer Service Representative to support order fulfillment, delivery coordination, and account management in a fast-paced manufacturing environment. You will work cross-functionally to ensure accurate information and timely responses.

The role involves processing purchase orders, coordinating with production and purchasing, monitoring replenishment schedules, and maintaining system records while building strong customer relationships.

Qualifications

• 3+ years of customer service, account management, order management, procurement, inventory, materials management, or related experience.
• Strong administrative and organizational skills with the ability to manage multiple priorities.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and data entry accuracy.
• Ability to work effectively in a fast-paced manufacturing or production environment.

Responsibilities

• Process customer purchase orders and manage order information within company systems.
• Coordinate with manufacturing, purchasing, planning, and other departments to support on-time delivery commitments.
• Monitor customer replenishment schedules and ensure appropriate order releases are processed.
• Manage multiple customer accounts and priorities simultaneously while maintaining accuracy and responsiveness.
• Communicate proactively with customers regarding order status, delivery schedules, lead times, and potential issues.
• Investigate and escalation concerns related to service, quality, pricing, or delivery performance when necessary.
• Maintain account records, document customer system updates, and ensure customer information remains current.
• Review customer scorecards, resolve discrepancies, and assist with corrective action efforts when needed.
• Support production planning activities by considering capacity, scheduling constraints, and anticipated delays.
• Analyze workflow processes, identify improvement opportunities, and recommend efficiencies.
• Respond promptly to customer inquiries and collaborate with internal stakeholders to provide timely solutions.
• Build and maintain positive customer relationships through consistent communication and professional service.
• Participate in cross-functional projects, training initiatives, and continuous improvement efforts.
• Promote a safe, team-oriented work environment while supporting company policies and operational goals.

Skills

Customer service

Communication

Attention to detail

Data entry accuracy

Tools

Microsoft Excel

Microsoft Outlook

Job description

Beacon Hill is seeking a Customer Service Representative to support order fulfillment, delivery coordination, and account management in a fast-paced manufacturing environment. You will work cross-functionally to ensure accurate information and timely responses.

The role involves processing purchase orders, coordinating with production and purchasing, monitoring replenishment schedules, and maintaining system records while building strong customer relationships.