Hands-On Customer Service & Order Coordinator

Beacon Hill; New Bedford (MA); On-site; USD 76,500 - 93,500; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Federal and state leave programs

Job summary

Beacon Hill is seeking a Customer Service Representative in New Bedford, MA, paying up to $85K. This role is integral to managing customer orders and ensuring a smooth experience from inquiry to delivery. Candidates should have over a year of experience in customer support or operations, strong communication skills, and proficiency in Microsoft Office.

Join a collaborative environment that offers strong benefits, hands-on training, and direct exposure to leadership. This position focuses on timely order management and interaction with production teams.

Qualifications

• 1+ years of customer service, administrative, or operations experience.
• Comfort working in a production-adjacent setting.
• Adaptability within a hands-on environment.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Coordinate with internal teams to manage order flow.
• Maintain accurate records of orders and communications.

Skills

Strong verbal and written communication skills

High attention to detail

Ability to manage multiple priorities

Proficiency in Microsoft Office tools

Professionalism in a non-call center setting

Job description

Beacon Hill is seeking a Customer Service Representative in New Bedford, MA, paying up to $85K. This role is integral to managing customer orders and ensuring a smooth experience from inquiry to delivery. Candidates should have over a year of experience in customer support or operations, strong communication skills, and proficiency in Microsoft Office.

Join a collaborative environment that offers strong benefits, hands-on training, and direct exposure to leadership. This position focuses on timely order management and interaction with production teams.