Customer Service Representative

Beacon Hill Staffing Group, LLC; Des Plaines (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a customer service professional for an on-site role in Des Plaines, IL. You will handle quotations, sales orders, and purchase orders with precision, while answering a high volume of calls and emails daily.

Key duties include processing orders, returns, credits, and maintaining proof of delivery, with a focus on accurate information and courteous, timely service to customers.

Qualifications

• 2+ years in a customer service role in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• Positive can-do attitude with strong attention to detail.

Responsibilities

• Manage quotations, sales orders, and purchase orders with precision.
• Respond to a minimum of 40 calls per day in an inbound call center.
• Serve as the primary contact for customer inquiries and complaints; process orders, returns, and exchanges.
• Provide status of orders, quotes, returns, product audits, credits and rebill requests.
• Track order shipments and provide proof of delivery on request.
• Provide basic account balance information for invoices and may process payments.
• Process document requests and credit/debit memos as per policy.

Skills

Communication

Multitasking

Time management

Detail-oriented

Tools

Microsoft Office Suite

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. This is a customer service opportunity with a distribution company in Des Plaines, IL. You will be required onsite Monday - Friday.

Key Responsibilities:

• Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.
• Responds to a minimum of 40 calls per day in an inbound call center.
• Serve as the primary contact for customer inquiries and complaints. Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.
• Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
• Track order shipments and provide proof of delivery upon request.
• Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
• Process document requests.
• Process credit and debit memo requests that fall within department policy

What We Need From You:

Experience:

• At least 2 years in a customer service role within a fast-paced and dynamic organization.

Skills:

• Exceptional communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.

Attributes:

• A positive "can-do" attitude, strong multitasking abilities, excellent time management, and meticulous attention to detail.

Mindset:

• Critical thinking and problem-solving abilities, with a focus on meeting and exceeding customer needs.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)