On-Floor Customer Support & Order Specialist

Momentum Manufacturing Group, LLC; St. Johnsbury, Northern (VT, KY); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Momentum Manufacturing Group, LLC seeks a Customer Service Specialist to deliver responsive support from our St. Johnsbury facility. You will handle calls and emails, assist internal teams, and help maintain accurate order information on the shop floor environment.

The role is full-time, on-site, with competitive hourly pay and a friendly team. Strong communication and computer skills are essential to success in a fast-paced manufacturing setting.

Qualifications

• Solid understanding of computer basics (Windows, Excel, Word, Outlook, Internet).
• Proficiency with keyboarding/typing skills.
• Ability to learn order entry procedures, order processing and order inquiry.
• Organizational and time management skills with a positive attitude.
• Excellent listening, oral, and written communication with a professional telephone manner.

Responsibilities

• Handle calls and emails, providing quality customer service.
• Communicate customer issues and feedback to appropriate colleagues using established channels.

Skills

Customer service

Communication

Typing

Keyboarding

Multitasking

Team collaboration

Computer basics

Windows

Excel

Outlook

Tools

Excel

Word

Outlook

Job description

Momentum Manufacturing Group, LLC seeks a Customer Service Specialist to deliver responsive support from our St. Johnsbury facility. You will handle calls and emails, assist internal teams, and help maintain accurate order information on the shop floor environment.

The role is full-time, on-site, with competitive hourly pay and a friendly team. Strong communication and computer skills are essential to success in a fast-paced manufacturing setting.