Onsite Customer Service & Order Support Specialist

Beacon Hill; Des Plaines (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Beacon Hill is seeking a dedicated customer service professional for a distribution company in Des Plaines, IL. The role is onsite, Monday through Friday, requiring strong communication and office software skills.

Ideal candidates have at least 2 years in customer service within a fast-paced environment and possess excellent verbal and written communication, multitasking, and attention to detail. You will handle quotes, orders, inquiries, and shipments.

Qualifications

• At least 2 years in a customer service role within a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication.
• Strong multitasking and time management with meticulous attention to detail.

Responsibilities

• Manage quotations, sales orders, and purchase orders with precision.
• Respond to inbound calls (minimum 40 per day) and emails.
• Serve as the primary contact for customer inquiries and complaints.
• Provide status of orders, quotes, returns, credits and rebill requests.
• Track order shipments and provide proof of delivery.

Skills

Customer service

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Beacon Hill is seeking a dedicated customer service professional for a distribution company in Des Plaines, IL. The role is onsite, Monday through Friday, requiring strong communication and office software skills.

Ideal candidates have at least 2 years in customer service within a fast-paced environment and possess excellent verbal and written communication, multitasking, and attention to detail. You will handle quotes, orders, inquiries, and shipments.