Customer Service & Order Entry Representative

Beacon Hill Staffing Group, LLC; Elgin (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a detail-oriented Customer Service & Order Entry Representative to join our growing team. This role focuses on providing exceptional support to customers while processing orders accurately in our ERP system.

The ideal candidate is organized, enjoys problem-solving, and thrives in a fast-paced environment, with responsibilities including responding to inquiries by phone and email, maintaining order records, and coordinating with sales, purchasing,

Qualifications

• Experience handling customer orders and data entry.
• Proficiency with ERP systems and order processing.
• Strong attention to detail and accuracy in records.
• Excellent communication and problem-solving abilities.

Responsibilities

• Process customer orders accurately and efficiently in the ERP system
• Enter, update, and maintain order information and customer records
• Respond to customer inquiries via phone and email regarding orders, pricing, product availability, and shipment status
• Coordinate with internal departments including sales, purchasing, production, and shipping to ensure timely order fulfillment
• Monitor open orders and proactively communicate updates to customers
• Resolve customer concerns and discrepancies in a professional manner
• Generate and maintain reports, spreadsheets, and order documentation
• Ensure data accuracy and maintain detailed records of customer interactions

Skills

Customer service

Order entry

ERP systems

Data accuracy

Communication

Tools

ERP software

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

We are seeking a detail-oriented and customer-focused Customer Service & Order Entry Representative to join a growing team. This role is responsible for providing exceptional support to customers while processing orders accurately and efficiently. The ideal candidate is organized, enjoys problem-solving, and thrives in a fast-paced environment.

Responsibilities:

• Process customer orders accurately and efficiently in the ERP system
• Enter, update, and maintain order information and customer records
• Respond to customer inquiries via phone and email regarding orders, pricing, product availability, and shipment status
• Coordinate with internal departments including sales, purchasing, production, and shipping to ensure timely order fulfillment
• Monitor open orders and proactively communicate updates to customers
• Resolve customer concerns and discrepancies in a professional manner
• Generate and maintain reports, spreadsheets, and order documentation
• Ensure data accuracy and maintain detailed records of customer interactions

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)