Service and Support Engineer-Additive Manufacturing

Renishaw USA; Chicago (IL); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health, dental and vision benefits

401K with company match

Vacation and personal time

Job summary

Renishaw USA is seeking a Service and Support Engineer to cover the Greater Chicago area. The role involves on-site installation, commissioning and maintenance of Renishaw’s 3D additive manufacturing products, with significant travel of 40-60% typically and up to 90% domestically.

Candidates should have an associates or technical college degree in mechanical/electrical/automation engineering and 4+ years of related field service experience. ITAR data access eligibility is required.

Qualifications

• Associates or technical college degree in mechanical, electrical or automation engineering.
• 4+ years of field service experience in additive manufacturing or CNC machining (or equivalent experience).
• Must be eligible to access ITAR controlled data as required.

Responsibilities

• Install, commission, and service Renishaw machines and ancillary equipment at customer sites.
• Perform preventive maintenance and repair tasks.
• Troubleshoot electrical and mechanical issues and diagnose failures.
• Prepare and submit detailed service reports including time and expenses.
• Coordinate spare parts and order parts as needed for interventions.
• Travel and arrange site visits efficiently and cost-effectively.

Skills

Troubleshooting

Mechanical installation

Electrical skills

Customer support

Self-motivation

Education

Associates or Technical College degree in mechanical/electrical/automation engineering

Tools

MS Office

Job description

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and additive manufacturing products. We are looking to recruit a Service and Support Engineer in the Greater Chicago, IL area. Travel expectations for this role typically 40-60%.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support to include the installation, maintenance and repair of Renishaw’s innovative 3D Additive Manufacturing products. You will help ensure coverage of our customer base and maintain Renishaw’s reputation for high quality service and response.

• Assist customer on site specific location preparations.
• Installation, commissioning of new machines & ancillary equipment at customer site.
• General safety, operation and maintenance training.
• Perform specified preventive maintenance task.
• Diagnose and complete recommended repairs and replace wear and spare parts
• Troubleshoot electrical and mechanical problems/equipment failures and determine solution.
• Assist in the organization of required spare parts or other necessities prior to service intervention.
• Produce detailed reports to client and Renishaw including: Service, Time and Expense Reports.
• Provide telephone and email customer and team support for troubleshooting and ordering parts.
• Assist solution center in testing, operation and customer acceptance steps of equipment.
• Complete travel arrangements on most cost and time effective terms.
• Travel up to 90% domestically.
• Other Duties as Assigned or Requested

Qualifications

Education and Experience: Minimum

• Associates or Technical College, mechanical, electrical or automation engineering degree or
• 4+ years related field service experience in additive manufacturing or CNC machining. (Equivalent combination of education and experience)
• This position may require the use of, and access to, ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Preferred

• Knowledge and experience with Renishaw or other similar Additive Products.

Knowledge, Skills and Abilities, Competencies

• Troubleshooting and Identification of malfunctions in advanced technical systems
• Manual dexterity with the physical ability to install products in a normal production environment
• Interpersonal skills:
• Verbal
• Conflict-management
• Read and understand electrical, pneumatic and hydraulic schematics.
• Read and understand mechanical assembly drawings & instructions.
• Experience in assembly of mechanical & electrical mid-size capital equipment (CNC mill, lathes, Plastic Extrusion, Roboteers, Automotive manufacturing cells)
• Experience with electrical low and high voltage equipment.
• Usage of electrical measurement equipment.
• Excellent computer skills (hardware & software for machine specific applications.
• Power User level knowledge in Microsoft products (Excel, Word and PowerPoint).
• Ability to work with minimal supervision in a fast-paced environment.
• Must be able to multitask and work in a deadline driven environment.
• Speak effectively to customers or employees of organizations.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Self-motivated, driven to learn and understand the products and tools.
• Valid driving license

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affluent action employer of minorities, females, veterans, and individuals with disabilities.

Compensation Range (Annual)

• $85,000-$105,000(depending on level and location)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.