Onsite Mainframe Incident Manager (Level 1)

Wolverine Staffing; Pontiac (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Wolverine Staffing seeks a Mainframe Operator for an onsite role in Pontiac, MI. The position acts as a Level 1 Incident Manager for critical IT incidents, triaging and tracking events, and coordinating with IT staff, customers, and vendors.

Responsibilities include monitoring mainframe environments, reviewing job control language, and ensuring timely incident resolution. The role requires the ability to lift 50 pounds and work holidays or shifts as needed.

Qualifications

• Manages critical IT incidents quickly and effectively.
• Excellent communication with IT staff, customers and vendors.
• Ability to work onsite and coordinate across teams.

Responsibilities

• Serve as Level 1 Incident Manager for critical IT events.
• Triage, escalate, and track incidents to resolution.
• Monitor mainframe environments and control consoles; review relevant job control language.

Skills

Incident management

Communication

Onsite presence

Tools

What’s Up Gold

Pingdom

PRTG

IBM Mainframe

Job description

Wolverine Staffing seeks a Mainframe Operator for an onsite role in Pontiac, MI. The position acts as a Level 1 Incident Manager for critical IT incidents, triaging and tracking events, and coordinating with IT staff, customers, and vendors.

Responsibilities include monitoring mainframe environments, reviewing job control language, and ensuring timely incident resolution. The role requires the ability to lift 50 pounds and work holidays or shifts as needed.