Mainframe Incident Operator - Onsite (12-Month Contract)

Akkodis; Pontiac (MI); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Paid leave

Job summary

Akkodis is seeking a Mainframe Operator for a 12-month contract in Pontiac, MI (onsite). Pay range is $30/hr-$35/hr on W2 and is negotiable based on experience. The role requires onsite presence and may involve holidays and varied shifts.

Responsibilities include incident management for critical IT events, triage and tracking of incidents, and monitoring infrastructure using tools like WhatsUp Gold, Pingdom and PRTG. Must be able to lift 50 pounds and work with IBM Mainframe environments.

Qualifications

• Experience as Level 1 Incident Manager for critical IT incidents/events.
• Excellent communication with IT staff, customers and vendors.
• Must monitor infrastructure and mainframe-related systems.

Responsibilities

• Functions as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
• Quickly create, expand, triage and track customer technology related incidents.
• Excellent communication skills necessary to collaborate with IT staff, customers and vendors.
• Utilize graphical monitoring systems tracking availability and status of infrastructure connectivity, assets and services.
• Monitors mainframe control consoles, periodically checking system performance.
• May assist with the review/validation of mainframe job control language.
• Perform deliveries as assigned and must be able to lift 50 pounds.

Skills

Incident management

Mainframe ops

Onsite work

Communication

Monitoring tools

IBM Mainframe

Microsoft Teams

WhatsUp Gold

Pingdom

PRTG

Tools

WhatsUp Gold

Pingdom

PRTG

Job description

Akkodis is seeking a Mainframe Operator for a 12-month contract in Pontiac, MI (onsite). Pay range is $30/hr-$35/hr on W2 and is negotiable based on experience. The role requires onsite presence and may involve holidays and varied shifts.

Responsibilities include incident management for critical IT events, triage and tracking of incidents, and monitoring infrastructure using tools like WhatsUp Gold, Pingdom and PRTG. Must be able to lift 50 pounds and work with IBM Mainframe environments.